VERETERNEL jewelry is designed according to strict criteria and undergoes rigorous inspections from production to sale.

Beyond the applicable legal guarantees, VERETERNEL offers its customers a lifetime guarantee. This guarantee is only valid for the purchase of jewelry and does not apply to ready-to-wear items, trinkets, or stationery.

Conditions of the VERETERNEL Guarantee

This guarantee is available to customers who have purchased a VERETERNEL piece of jewelry in a VERETERNEL boutique or from an authorized VERETERNEL retailer.

The lifetime guarantee is only valid for the purchase of jewelry and does not apply to ready-to-wear items, trinkets, or stationery.

Lifetime Guarantee

For any purchase of a VERETERNEL piece of jewelry, you benefit from a lifetime guarantee against defects and hidden flaws (upon presentation of your proof of purchase and/or certificate).

We commit to repairing or replacing your jewelry in case of defects or hidden flaws upon the presentation of your Vereternel certificate of authenticity.

If a repair is needed, we will examine your jewelry to determine the origin of the defect. If it is our fault, the guarantee against defects and hidden flaws applies, and we will cover the repair as well as the return of your jewelry. This guarantee does not apply to any jewelry that has been subjected to any operation carried out in a workshop other than those of VERETERNEL.

Repair or Restoration of Your Jewelry

If your jewelry needs repair or restoration due to a reason other than defects or hidden flaws (shock, resizing beyond the deadline, etc.), this repair, if possible, will be charged based on an estimate prepared by our workshops.

To have your jewelry repaired, simply contact us, and we will guide you through the process of sending the jewelry to us. Upon receipt, we will examine it and prepare an estimate for the cost of repairs. If you approve the estimate, our workshops will repair your jewelry and return it to you as soon as possible.

Contact Us

You can contact us:

By email at eshop@vereternel.com

By phone at +961 (0)3 73 63 37

By WhatsApp at +1 (438) 868 9392